Shine City Terms Of Service

SMS & EMAIL COMMUNICATION

By submitting a form, or providing contact details such as your phone number, or email address, you agree to receive communications from Shine City Pressure Washing Inc via SMS & email. You can opt out to these communications by responding with “STOP”, or by changing your email preferences at the bottom of any email received by Shine City.

 

LIABILITY OF SHINE CITY

Shine City, the cleaning service provider that is described in this Terms of Service or other official Shine City document is liable for any loss of or damage to homes serviced by Shine City or Shine City’s Local Owner, except as provided in this Terms of Service or other official Shine City document.

 

EXCEPTIONS FROM LIABILITY

Shine City will not be liable for the following unless caused by the negligence of Shine City or Shine City’s Local Owner or employee.

Damage to areas of the serviced properties that are not cleaned by Shine City, Paint stripped from properties with flaky or peeling paint, damage to surfaces already weakened by the elements, including crumbling brick and pavement, as well as weak/rotting wood surfaces.

SERVICE TERMS AND ACCEPTIONS

Roof Moss Treatment:

• Low-pressure application of a moss killing formula
• Over the following weeks and months, the moss will decay and disintegrate
• Includes 2-year guarantee of no new moss growth

A small amount of light brushing may be done on areas with large, loose chunks of moss, as long as the roof is safely walkable. If your roof is not safely walkable, the moss killing formula will still be effective.

In most cases, the remaining small bits of dead moss takes 1-3 months to go away. In rare cases, the remaining dead moss may take up to 6 months to completely go away.

Exterior House Washing:

Low-pressure detergent soft wash of the house exterior, including:

• Siding
• Soffits
• Exterior face of the gutters

Please be aware that the soft wash application used may discolour clothing, so we recommend staying indoors during the cleaning. Stained wood surfaces, rust stains, hardened paint, oxidation (chalky white film on some siding caused by exposure to the elements), heavy construction debris, or any hardened stains that require high pressure may not be included. Rinsing of windows is included. For a more thorough cleaning of your windows, ask about our window cleaning service. Make sure that all windows and doors are closed tightly prior to our arrival. Shine City is not responsible for any damage caused by water leaking indoors. We suggest placing a towel at the bottom of any leaky windows or doors to absorb water.

Exterior Window Cleaning:

• Removal of all mold, grime, and algae on exterior of windows using our spot free water-fed pole system.

Concrete, paint, construction debris and other hard stains that require a blade may not come off of the windows.

All window screens must be removed prior to the cleaning, any windows with screens left in will be skipped.

Deck Cleaning:

• Low-Medium pressure detergent cleaning of your deck(s) to remove all surface-level grime and algae.

Oil, tree sap, rust, or other stains that require very high pressure may not be removed.

 

CUSTOMER RESPONSIBILITIES 

When hiring Shine City for your cleaning needs, you must ensure that all people and pets stay indoors during your servicing for safety purposes, and must not hire other contractors to work near the work area on the same date of your service.

 

NOTICE OF CLAIM

Shine City is not liable for damage, loss or other claims to any properties serviced under this Terms of Service or other official Shine City document unless notice of the damage setting out particulars of the address and date of service is given in writing to Shine City within 7 days after service to the property.

Shine City must acknowledge receipt of the claim within 7 days after receipt of the claim.

Verbal claims noted at the time of service do not constitute a notice of claim to Shine City. It is the consignee, consignor, owner or authorized agent’s responsibility to forward written notice of claim as laid out above.

Curious what it would cost? Call us at (604) 229-5354 or request a fast, free quote right now.

Email is considered the best way to give notice of damage, loss or other claim.

 

GOVERNING BODY

This contract shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, any dispute shall be determined by and the parties agree to submit any such dispute to the Courts of the Province of British Columbia having jurisdiction.

 

QUOTE ACCEPTANCE

A valid credit card on file and a $100 deposit are required to book all work. The deposit is charged at the time of booking and applied to your final invoice. Permanent Lighting installations take a parts payment instead of the $100 deposit. Care Plan visits need no deposit and no card on file.

By choosing to hire Shine City and making full-payment on a cleaning service, the consignee agrees to all the conditions of carriage as outlined in this document.

Quotes are honoured for 30 days after the initial consultation. After 30 days we may change the final price to reflect changes in our costs.

 

SCOPE OF WORK CHANGES

Any changes in the scope of the work will be reflected in the pricing and/or plans, including changes that happen on the day of the service. We promise our pricing, however, it is based on the square-footage requested to be cleaned, which if changed, the cost will need to be changed accordingly. We cannot guarantee that servicing such requests will be possible.

Cancellations made more than 48 hours before the scheduled start receive a full refund of the deposit. Cancellations made less than 48 hours before the scheduled start are charged a late cancellation fee of the greater of $100 or 5% of your quoted price. Your $100 deposit is applied to that fee, and any balance above the deposit is invoiced.

Rescheduling at short notice is treated the same as a cancellation. When you ask to move a booked job less than 48 hours before the scheduled start, the date we reserved for you is lost either way — a slot given up at short notice is rarely filled again — so the same fee applies — the greater of $100 or 5% of your quoted price — with your $100 deposit applied to it, any balance above the deposit invoiced, and a new $100 deposit required to hold your new date. Once a job has been moved at your request, the 48-hour window continues to run from the date you originally booked, so moving the date does not restart the clock and does not restore a deposit already forfeited. Reschedules that we initiate — including for weather — are free, your deposit carries over to the new date, and no new deposit is required. We may waive these charges at our discretion, for example for long-standing customers or a genuine emergency.

Shine City must authorize scope of work changes. Unauthorized scope of work changes will be added to the invoice without notice, regardless of the Employees’ acceptance.

Shine City reserves the right to charge interest on any invoice that is not paid in full by its due date. Interest accrues at 2% per month, being 24% per annum, calculated as simple (non-compounding) interest on the outstanding balance from the day after the due date until the account is paid in full.

 

NOTES

We appreciate your business and if there is anything that you would like us to know about, please call immediately. Thank you.

Final payment is due upon completion of the job. The credit card on file will be charged for the remaining balance unless an alternative payment method (e-transfer, cheque, or EFT) has been arranged before the job is completed.

LIABILITY OF SHINE CITY

Shine City, the cleaning service provider that is described in this Terms of Service or other official Shine City document is liable for any loss of or damage to homes serviced by Shine City or Shine City’s Local Owner, except as provided in this Terms of Service or other official Shine City document.

 

EXCEPTIONS FROM LIABILITY

Shine City will not be liable for the following unless caused by the negligence of Shine City or Shine City’s Local Owner or employee.

Damage to areas of the serviced properties that are not cleaned by Shine City, Paint stripped from properties with flaky or peeling paint, damage to surfaces already weakened by the elements, including crumbling brick and pavement, as well as weak/rotting wood surfaces.

SERVICE TERMS AND ACCEPTIONS

Roof Moss Treatment:

• Low-pressure application of a moss killing formula
• Over the following weeks and months, the moss will decay and disintegrate
• Includes 2-year guarantee of no new moss growth

A small amount of light brushing may be done on areas with large, loose chunks of moss, as long as the roof is safely walkable. If your roof is not safely walkable, the moss killing formula will still be effective.

In most cases, the remaining small bits of dead moss takes 1-3 months to go away. In rare cases, the remaining dead moss may take up to 6 months to completely go away.

Exterior House Washing:

Low-pressure detergent soft wash of the house exterior, including:

• Siding
• Soffits
• Exterior face of the gutters

Please be aware that the soft wash application used may discolour clothing, so we recommend staying indoors during the cleaning. Stained wood surfaces, rust stains, hardened paint, oxidation (chalky white film on some siding caused by exposure to the elements), heavy construction debris, or any hardened stains that require high pressure may not be included. Rinsing of windows is included. For a more thorough cleaning of your windows, ask about our window cleaning service. Make sure that all windows and doors are closed tightly prior to our arrival. Shine City is not responsible for any damage caused by water leaking indoors. We suggest placing a towel at the bottom of any leaky windows or doors to absorb water.

Exterior Window Cleaning:

• Removal of all mold, grime, and algae on exterior of windows using our spot free water-fed pole system.

Concrete, paint, construction debris and other hard stains that require a blade may not come off of the windows.

All window screens must be removed prior to the cleaning, any windows with screens left in will be skipped.

Deck Cleaning:

• Low-Medium pressure detergent cleaning of your deck(s) to remove all surface-level grime and algae.

Oil, tree sap, rust, or other stains that require very high pressure may not be removed.

 

CUSTOMER RESPONSIBILITIES 

When hiring Shine City for your cleaning needs, you must ensure that all people and pets stay indoors during your servicing for safety purposes, and must not hire other contractors to work near the work area on the same date of your service.

 

NOTICE OF CLAIM

Shine City is not liable for damage, loss or other claims to any properties serviced under this Terms of Service or other official Shine City document unless notice of the damage setting out particulars of the address and date of service is given in writing to Shine City within 7 days after service to the property.

Shine City must acknowledge receipt of the claim within 7 days after receipt of the claim.

Verbal claims noted at the time of service do not constitute a notice of claim to Shine City. It is the consignee, consignor, owner or authorized agent’s responsibility to forward written notice of claim as laid out above.

Email is considered the best way to give notice of damage, loss or other claim.

 

GOVERNING BODY

This contract shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, any dispute shall be determined by and the parties agree to submit any such dispute to the Courts of the Province of British Columbia having jurisdiction.

 

Related Services

• Vancouver Pressure Washing — Complete exterior cleaning for Metro Vancouver
• House Washing — Professional soft wash for home exteriors
• Window Cleaning — Streak-free window cleaning services
• Gutter Cleaning — Keep gutters flowing and damage-free
• Roof Cleaning — Safe moss removal and roof treatment
• Christmas Light Installation — Professional holiday lighting

QUOTE ACCEPTANCE

A valid credit card on file and a $100 deposit are required to book all work. The deposit is charged at the time of booking and applied to your final invoice. Permanent Lighting installations take a parts payment instead of the $100 deposit. Care Plan visits need no deposit and no card on file.

By choosing to hire Shine City and making full-payment on a cleaning service, the consignee agrees to all the conditions of carriage as outlined in this document.

Quotes are honoured for 30 days after the initial consultation. After 30 days we may change the final price to reflect changes in our costs.

 

SCOPE OF WORK CHANGES

Any changes in the scope of the work will be reflected in the pricing and/or plans, including changes that happen on the day of the service. We promise our pricing, however, it is based on the square-footage requested to be cleaned, which if changed, the cost will need to be changed accordingly. We cannot guarantee that servicing such requests will be possible.

Cancellations made more than 48 hours before the scheduled start receive a full refund of the deposit. Cancellations made less than 48 hours before the scheduled start are charged a late cancellation fee of the greater of $100 or 5% of your quoted price. Your $100 deposit is applied to that fee, and any balance above the deposit is invoiced.

Rescheduling at short notice is treated the same as a cancellation. When you ask to move a booked job less than 48 hours before the scheduled start, the date we reserved for you is lost either way — a slot given up at short notice is rarely filled again — so the same fee applies — the greater of $100 or 5% of your quoted price — with your $100 deposit applied to it, any balance above the deposit invoiced, and a new $100 deposit required to hold your new date. Once a job has been moved at your request, the 48-hour window continues to run from the date you originally booked, so moving the date does not restart the clock and does not restore a deposit already forfeited. Reschedules that we initiate — including for weather — are free, your deposit carries over to the new date, and no new deposit is required. We may waive these charges at our discretion, for example for long-standing customers or a genuine emergency.

Shine City must authorize scope of work changes. Unauthorized scope of work changes will be added to the invoice without notice, regardless of the Employees’ acceptance.

Shine City reserves the right to charge interest on any invoice that is not paid in full by its due date. Interest accrues at 2% per month, being 24% per annum, calculated as simple (non-compounding) interest on the outstanding balance from the day after the due date until the account is paid in full.

 

NOTES

We appreciate your business and if there is anything that you would like us to know about, please call immediately. Thank you.

Final payment is due upon completion of the job. The credit card on file will be charged for the remaining balance unless an alternative payment method (e-transfer, cheque, or EFT) has been arranged before the job is completed.

Experience the Shine City difference. Call (604) 229-5354 or request a free quote online right now!